NovoAgent · AI Lab

From the lab to the real world.

NovoAgent is an artificial intelligence lab and a software engineering team. We turn advances in AI into reliable software, built for the real work of businesses.

What we build Talk to the lab

Lab: Applied AI · Software engineering
Meta: Official Tech Provider
Data: EU hosting · GDPR
Compliance: EU AI Act

01 / 03The problem

AI improves every month. Inside companies, it often stops at the demo.

02 / 03Our conviction

The value of AI lies in engineering: understanding a business, plugging into its software, keeping humans in the loop.

03 / 03Our model

We choose an industry, understand it from the inside, and turn it into everyday software.

What the lab has built

Every product
started as a custom project.

When the same need returns from one client to the next, we turn it into a product. That is how TableAgent and Novo Estate were born. Our custom practice remains: it is where the next ones will come from.

Product · Hospitality

TableAgent

Born from a custom project for restaurants, then developed for many venues: the safety net for guest relations, from the first request to the booking.

Product · Real estate

Novo Estate

AI dedicated to real estate, born from a custom project for one agency, then developed for many clients: qualification, follow-up and market data.

Practice · Custom

Novo Custom

The practice our products come from. Here we design AI software for needs no product covers yet: mobile, legal, data.

Mobile
Legal AI
Data

Our expertise

Six fields of expertise,
one engineering team.

The know-how we bring together on every project.

01 · LLM · NLU · Example

ENHi, is a viewing possible on Saturday?

ARمساء الخير، هل لديكم طاولة لأربعة يوم الجمعة؟

FRBonsoir, une table pour 4 vendredi ?

ITBuonasera, avete un tavolo per due sabato sera?

ITCon piacere. Sabato alle 20:30, per due persone: confermo?

How we build

From the field to software,
on a single technology foundation.

Every project follows the same three steps and relies on the same architecture, designed and run by our engineering team. What we learn on one benefits all the others.

01
Understand
The business before the model
We start in the field: the calls, the files, the software, the exceptions. Every project begins with real work.
02
Build
AI that acts
Our software integrates with the teams’ tools and acts: it creates, updates, schedules. Answering is not enough.
03
Operate
Measure and refine, over time
We operate what we deliver: every interaction is monitored, every setting refined. What we learn shapes the next project.

The foundation

L1
ChannelsWhatsApp, SMS, email, chat, voice
L2
UnderstandingNatural language, multilingual, intent
L3
MemoryCustomer history, business context, rules
L4
ActionCRM, booking software, ERP, calendars
L5
GuardrailsHandover to the team, traceability, scope

novo.conversation · whatsappsample session

Security & compliance

Autonomous AI.
Never out of control.

Your customers share phone numbers, addresses, preferences, sometimes life-changing plans. Security is part of the architecture from day one.

Our security approach

EU hosting
Data hosted in the European Union. Transfers outside the EU are covered by standard contractual clauses.
GDPR
Collection limited to what is needed, data subject rights respected, deletion on request.
No training
Your conversations are used to answer your customers. They never train a model.
Declared AI
In line with the EU AI Act, our products always introduce themselves as AI assistants.
Human in the loop
As soon as a request falls outside the agreed scope, the team takes over with the full context.
Encryption
In transit and at rest, strong authentication, least-privilege access.

The team